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Visit the Forms tab to access the Field List and Default form
Modules (top left) → Module Name → Forms (tab)Ensure the Comment field is not marked ‘Hide in form’ first in the Field List.
Once verified in the Field List, the field has to also be added to the Default form.
Drag the Comment form field from the palette on the right to the form layout on the left.
Preview the form and ensure the form field is present.
Save the Default form and verify the field is on the form when editing/creating requests from the grid.
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