Email templates can be found and edited in the workflow. There are many useful variables available within the emails templates and functions to format them.
Variables able to be easily accessed by their references
%(LoggedInUsersEmailAddress)% - Can be used to reference the Email address of the User.
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%(DirectLinkToRequest)% - Can be used to reference a link to the request.
For additional information about direct links visit: How to: Direct external links to module, views, or requests
Variables related to Tenancies organization information.
%(OrganizationName)% - Can be used to reference the Organization Name.
%(OrganizationEmail)% - Can be used to reference the Organization Email.
%(OrganizationPhone)% - Can be used to reference the Organization Phone.
%(OrganizationWebsite)% - Can be used to reference the Organization Website.
%(OrganizationAddress)% - Can be used to reference the Organization Address.
%(OrganizationCity)% - Can be used to reference the Organization City.
%(OrganizationRegion)% - Can be used to reference the Organization Region.
%(OrganizationZipCode)% - Can be used to reference the Organization Zip-code.
%(OrganizationCountry)% - Can be used to reference the Organization Country.
Formatting for variables
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This formatting suffix is used to decide which portions of the DateTime value are displayed and in what order.
Example - ("MM/dd/yyyy hh:mm tt") = 05/29/2018 03:59 AM
| Character | Formatting Functionality |
|---|---|
| d | Represents the day of the month as a number from 1 through 31. |
| dd | Represents the day of the month as a number from 01 through 31. |
| ddd | Represents the abbreviated name of the day. (Mon, Tues, Wed etc). |
| dddd | Represents the full name of the day. (Monday, Tuesday etc). |
| h | 12-hour clock hour. (e.g. 4). |
| hh | 12-hour clock, with a leading 0. (e.g. 06) |
| H | 24-hour clock hour. (e.g. 15) |
| HH | 24-hour clock hour, with a leading 0. (e.g. 22) |
| m | Minutes. |
| mm | Minutes with a leading zero. |
| M | Month number. (eg.3) |
| MM | Month number with leading zero. (eg.04) |
| MMM | Abbreviated Month Name. (e.g. Dec) |
| MMMM | Full month name. (e.g. December) |
| s | Seconds. |
| ss | Seconds with leading zero. |
| t | Abbreviated AM / PM. (e.g. A or P) |
| tt | AM / PM. (e.g. AM or PM) |
| K | Represents the time zone information of a date and time value. (e.g. +05:00) |
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